The 5 things you need to know before you talk to that cranky old machinist

Anyone who runs a machine shop has had the experience of interacting with customers who don’t know what they need. At DBT, I’ve had a $200,000 purchase order that was based on the wrong drawing, and at WPI we see it almost everyday.

As an educator I realize that in most cases it isn’t the customers fault, It’s my fault because I haven’t done a good enough job teaching them.  These are slides for a presentation that I’ll be part of next week:

The presentation is for PhD students in Mechanical Engineering at WPI but I think the information has value for anyone who needs to get parts made. Over the next few days I’ll be posting my thoughts and ideas of these 5 important topics.

As of this writing the slides are still a work in progress. Please feel free to email or call if you have thoughts or ideas to help me help PhD students get the help they need from machine shops around the world.


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